Citizens Advice has responded to the announcement that energy supplier British Gas (Centrica) will replace its standard variable tariff with a fixed term default tariff, as part of a package of new measures for its customers.

Citizens Advice Chief Executive, Gillian Guy said:

“Poor value default tariffs that take advantage of customer loyalty have no place in a modern energy market.

“Centrica’s reforms are a welcome step in the right direction, but the company needs to make it clear how these changes will really make a difference to the millions of customers who have stayed on their high priced standard variable tariff for years.

“It’s good news that energy companies are taking the initiative by scrapping these expensive tariffs, but we believe consumers still need additional protections. Ofgem is rightly planning to limit energy bills for vulnerable people, while government’s proposed legislation to cap all energy prices provides a welcome opportunity to make the market work better for the 12 million people on rip-off default tariffs.”

View announcement https://www.britishgas.co.uk/media/r..._all_energy_cu